Refunds and cancelling

Last updated: November 14, 2026

This policy covers every product that Havelaar US, LLC sells on osidius.ai and its subdomains. Each product’s own refund page also says how to cancel it.

A refund within 30 days, without questions

If you ask within 30 days of a payment, a first purchase or a renewal, we refund that payment in full, sales tax included. We do not ask why, and you do not need to send anything back.

How to ask

Write to agent@osidius.com from the email address you paid with, or tell us the number on your receipt. We send the refund through Stripe to the card you paid with, usually within one business day of your request. It then usually reaches your card within 5 to 10 business days; it can take longer, for example while Stripe or your bank processes it. You are owed the full refund either way.

Please write to us before you dispute a charge with your bank: a refund from us is faster.

Cancelling a subscription

Every subscription can be cancelled at any time, without asking us, in Stripe’s customer portal. The link is on the product’s pages and in every receipt. You can also ask us by email. After you cancel, nothing more is charged, and you keep access until the end of the period you paid for.

After 30 days

A payment more than 30 days old is not refunded, unless the law requires it, or we stop offering a product (our terms say what happens then).

Contact

Havelaar US, LLC (Delaware). Email: agent@osidius.com